TERMS OF SERVICE

Effective Date: January 1, 2026

Welcome to Velvet Wax and Beauty. These Terms of Service (“Terms”) govern your use of our website, services, bookings, purchases, and communications, including SMS communications. By accessing or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our services.

Business Information

Velvet Wax and Beauty

218 North Lee Street #100

Alexandria, VA 22314

Phone: 757-863-4172

Email: [email protected]

1. Use of Services

Velvet Wax and Beauty provides professional beauty services, including but not limited to waxing, sugaring, skincare services, and related retail products.

By using our services, you represent that:

• You are at least 18 years of age

• You will provide accurate and complete information

• You will not use our services for unlawful purposes

We reserve the right to refuse service to anyone for any lawful reason.

2. Appointments, Payments, and Cancellations

Appointments must be scheduled through our approved booking methods. Payment policies, deposits, cancellation windows, and no-show fees may apply and will be disclosed at the time of booking.

You agree to comply with all appointment and cancellation policies communicated during booking.

3. SMS Messaging Terms and A2P Compliance

Consent to Receive SMS Messages

By providing your mobile phone number and opting in through our website, booking forms, checkout pages, or other written or digital communication methods, you consent to receive SMS messages from Velvet Wax and Beauty.

These messages may include:

• Appointment confirmations and reminders

• Service updates

• Order notifications

• Customer service responses

• Promotional offers and marketing messages

Consent to receive marketing text messages is not a condition of purchase.

Message Frequency and Charges

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT.

After opting out, you will receive one final confirmation message and will no longer receive SMS messages unless you re-subscribe.

For assistance, reply HELP or contact us at:

Email: [email protected]

Phone: 757-863-4172

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

4. User Conduct

You agree not to:

• Violate any applicable laws or regulations

• Submit false or misleading information

• Interfere with the proper functioning of our website or systems

• Attempt unauthorized access to our systems

5. Intellectual Property

All website content, branding, logos, text, graphics, and materials are the property of Velvet Wax and Beauty and may not be reproduced, distributed, or used without written permission.

6. Limitation of Liability

To the fullest extent permitted by law, Velvet Wax and Beauty shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our services.

All services are provided on an “as is” basis without warranties of any kind, either express or implied.

7. Privacy

Your use of our services is also governed by our Privacy Policy, available at:

https://velvetwaxandbeauty.com/privacy

Please review it carefully to understand how we collect, use, and safeguard your information.

8. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised Effective Date. Continued use of our services after changes are posted constitutes acceptance of those changes.

9. Contact Information

If you have questions about these Terms, please contact us at:

Velvet Wax and Beauty

218 North Lee Street #100

Alexandria, VA 22314

Phone: 757-863-4172

Email: [email protected]