First time guests get 1 $20 service free with any service $50 or more
POLICIES
Rescheduling
Please be aware, you are only allowed to reschedule 1 time with the same deposit when rescheduling MORE than 24 hours before your appointment. Following that time, you will be required to pay a new deposit to reschedule and your first deposit will be forfeited.
CHANGE LOCATION
If you find it necessary to change the location of your scheduled appointment, we kindly request that you notify us at least 24 hours in advance. Deposits cannot be transferred between locations and are specific to the date, time, and location selected and are nonrefundable in the event that ample notice is not received. Failure to provide notification within the specified time frame will result in the forfeiture of any deposit paid for the appointment. Prepayments may be redeemed for store credit towards retail in this case.
Please email [email protected] for all rescheduling inquiries regarding change of location needs so we may further assist you.
PAYMENT
Services MUST be paid via Card; No Exceptions. Only Cash and Cash App is acceptable for Gratuity; not for services.
LATE CANCELLATION FEE
Less than 24-hour cancellation will forfeit any prepayments on your appointment and/or result in a $25.00 fee, whichever amount is greater. If you have paid in full online and you do not reschedule within a 7-day period of your existing appointment, that amount will be forfeited also.
Your appointments are very important to our VELVET team professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if you cancel less than 24 hours in advance or ‘no shows’ occur you will be charged a $25 cancellation fee.
NO CALL/NO SHOW
No call/no show appointments will be charged 50% of the scheduled service value, with a minimum fee of $25.00.
For appointments with a total service value of $100 or more, clients will be charged 75% of the scheduled service value due to the time reserved with the service provider.
If you prepaid for your appointment online, the applicable no-show fee will be deducted from your payment and any remaining balance, if applicable, will be refunded according to our cancellation policy.
If there is no card on file and no deposit was left, the no-show fee must be paid before any future appointments can be booked.
Late Arrival Policy
There is a 10-minute grace period for all appointments. After the 11th minute, your appointment may be canceled, shortened, or rescheduled to prioritize the next guest.
What Constitutes a No Call/No Show?
Failure to speak directly with a team member at 757-550-1928 to cancel or reschedule your appointment. Voicemails, texts, social media messages, and emails do not constitute a completed cancellation.
Failure to cancel or reschedule your appointment at least 24 hours prior to your scheduled appointment time.
Appointment Reminders
As a courtesy, we may call, text, and/or email to remind you of your upcoming appointment. However, it remains the client’s responsibility to remember and attend scheduled appointments. Failure to receive a reminder does not waive any cancellation or no-show fees.
Examples:
$50 appointment → No-show fee: $25 minimum
$80 appointment → No-show fee: $40 (50%)
$120 appointment → No-show fee: $90 (75%)
$200 appointment → No-show fee: $150 (75%)
NO ADDITIONAL GUESTS
To ensure all practitioner and guest privacy, only one client is allowed in the treatment room at all times. Guests not being serviced must wait outside.
REFUNDS
No refunds of products are permitted. Issues with the cost or type of service must be communicated at the time of service, and before it is started and completed.
Refunds are submitted as requests subject to approval. To request a refund for a cancelled appointment, please email [email protected] with your full name and appointment details. Approved refunds will be remitted to the original form of payment within 30 days of the request submission; funds cannot be administered to additional forms of payment. Store credit may be issued as a result of refund approval at managerial discretion.
velvet wax & beauty
VELVET Wax & Beauty is a minority- woman owned business. Established in Summer 2014, we endeavor to provide highly qualified products and services to all clients. Our clients are our friends and every person matters. We prioritize skincare and hire only licensed professionals to provide excellent service.
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© 2024 by Velvet Wax and Beauty. DESIGNED BY PROJECT BEAUTY BRAND™️
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